Returns & Refunds
Hull FC Retail offers a personalisation services on a variety of the items for sale online. We will not take responsibility for a customer error if an order has been submitted to us with erroneous details. The customer must ensure that all information submitted during the personalisation process is correct and to their satisfaction.
At Hull FC we want you to be happy with your purchase. If you are not completely satisfied with a product, you can make a return to us with 28 days of purchase. The item must be unused with its original packaging and in a resaleable condition; this includes no writing, marking or instructions on the packaging. We may accept returns after 28 days but only at our discretion. In such an instance, credit may not be 100% of the value of the item, due to the cost of restocking.
To make a return, please seal the item in the original packaging and return it to the address below. When doing so however, please email firstname.lastname@example.org with your personal details, the reason for returning the item(s), the product code, quantity and your receipt/invoice number (if applicable), or details of the date of purchase. Any costs incurred sending Hull FC a return are the responsibility of the customer.
If for any reason you are unhappy with your purchase, return it to us within 28 days of purchase in an unworn/unused condition with the items tags still attached, for a full refund or exchange enclosing your receipt and a covering letter to:
Hull FC Retail Store, MKM Stadium, West Park, Anlaby Road, Hull, East Yorkshire, HU3 6HU.
Hull FC is unable to accept responsibility for goods that are not returned by recorded or registered post. Postal charges incurred are the responsibility of the customer.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.